Alma Customer Support

Frequently Asked Questions:

Automatically redirected to this page?

It’s likely you entered the incorrect URL for your school’s login. Please try again, or contact your school for the correct URL.


Forgot your Alma username?

Your username was included in your account activation email. If you no longer have access to that email anymore, please contact your school directly and ask them to provide your username for you. For security purposes, Alma cannot share or modify users’ account details.


Forgot your password?

Reset your password by clicking on the “forgot password” link on the log in page of your school. **

If you do not receive an email after 15 minutes (please check your spam filter – emails come from notifications@getalma.com), you may have entered your username or email incorrectly. Please contact the school directly to reset your password. For security purposes, Alma cannot share or modify users’ account details.

** Make sure that you are logging into the correct school URL.


Online Help Library

To access Alma’s searchable online help library, you must be logged into your Alma account. Once logged in, select “Study Guide” (in the drop-down menu at the top right of your screen.) This is also how you can access our support team chat!


Email support

If you have questions about or would like additional training for Fees, Alma Start, or any Alma tools please contact our team at support@getalma.com. (Be sure to include your name, school or district, and your role in your message.)