Alma team members share how their past careers in education evolved into roles that positively impact students globally with Alma.
.
Alex Dyment understands school systems from the inside out. After spending more than a decade working inside public schools, he knows the daily realities educators face and the systems that either support or slow them down. Today, as part of Alma’s customer success team, he uses that experience to help districts strengthen their operations and support the people behind them.
Learning school systems from the inside
Alex’s education career began as a substitute teacher before expanding into operational and technical roles that gave him a broad understanding of how schools function.
Over the course of twelve years, he worked as an administrative assistant, IT support specialist, SIS administrator, and state reporting analyst. Each role added another layer of perspective into how data, reporting, and communication systems shape daily life in schools.
Those experiences also gave Alex a front-row seat to the challenges educators face when technology becomes more obstacle than support.
Discovering Alma as an end user
Alex first encountered Alma while working as an administrative assistant in the Gilford School District at a small K–4 school. The contrast with other systems was immediate.
“I found Alma so much easier to use than the SIS I had used in a previous district,” Alex recalls.
That ease of use allowed him to quickly become proficient with the platform. His growing expertise eventually led him to join the district’s IT team as their SIS administrator and state reporting analyst, where Alma became central to his daily work.
What stood out most was the responsiveness behind the system itself.
“Alma was the only vendor that I worked with that wasn’t afraid to adapt,” Alex says. “The team’s willingness and enthusiasm to accept feedback and grow was always something that stood out for me.”
Realizing Alma’s reach
For years, Alex assumed Alma was a small, regional company because of the close relationships he developed with its support team.
“I knew everyone on a first name basis and it truly felt special.”
It was not until he joined the company that he realized how widely Alma had grown and how many schools relied on the platform around the world. That realization made the opportunity feel even more meaningful.
Alex saw a chance to build the same kinds of relationships he had experienced as a customer, this time as a Customer Success Manager supporting districts directly.
Building communities around Alma
Today, Alex works closely with districts in the same region where his education career began. That connection allows him to bring a unique level of understanding and empathy to the schools he supports.
“Being the CSM in the same state I worked in as a public school employee has allowed for me to foster a collaborative community that has grown and flourished,” he explains.
Rather than schools working in isolation, Alex focuses on helping districts learn from one another.
“It’s amazing to watch our districts support each other with Alma as their conduit.”
The lesson that shapes his work
After years working in schools and now supporting them from the EdTech side, Alex believes the most important lesson is remembering what drives the people behind every request or concern.
“Behind every frustrated parent call, every confused teacher email, and every overwhelmed admin is really just someone trying to do right by kids.”
Once that perspective is understood, Alex says, collaboration becomes easier and solutions come into focus.
Alma’s role in the future of schools
Alex believes Alma stands apart because it embraces change rather than resisting it.
“Alma doesn’t shy away from change. It thrives on feedback as we strive to create the perfect SIS.”
Watching ideas from educators turn into real product improvements has been one of the most rewarding aspects of his work.
“When customers see that feedback turn into usable features,” he says, “it provides an immense sense of ownership in a product that lives at the center of their learning community.”
Advice for schools considering Alma
Alex often shares a simple perspective that school staff immediately recognize.
“Alma is an Administrative Assistants dream,” he says. “We all know that if they’re happy then EVERYONE is happy.”
Behind the humor is a deeper truth. When systems are intuitive, supportive, and responsive to feedback, schools spend less time fighting technology and more time focusing on what matters most: students.
