Log in to your school

Alma Customer Support

Frequently Asked Questions:

Were you automatically redirected to this page?

It’s likely you entered the incorrect URL for your school’s login. Please try again, or contact your school for the correct URL.


Did you forget your Alma username?

Your username was included in your account activation email. If you no longer have access to that email anymore, please contact your school directly and ask them to provide your username for you. For security purposes, Alma cannot share or modify users’ account details.


Did you forget your password?

Reset your password by clicking on the “forgot password” link on the log in page of your school. **

If you do not receive an email after 15 minutes (please check your spam filter – emails come from notifications@getalma.com), you may have entered your username or email incorrectly. Please contact the school directly to reset your password. For security purposes, Alma cannot share or modify users’ account details.

** Make sure that you are logging into the correct school URL.


Be sure to check out Alma’s Online Help Library

To access Alma’s searchable online help library, you must be logged into your Alma account. Once logged in, select “Study Guide” (in the drop-down menu at the top right of your screen.) This is also how you can access our support team chat!


Email support

If you have questions about or would like additional training for Fees, Alma Start, or any Alma tools please contact our team at support@getalma.com. (Be sure to include your name, school or district, and your role in your message.)

Alma SIS cannot keep growing without the continuing collaboration and partnership of educational leaders like you.

From attending Q&A sessions, panel discussions, webinars, conferences, sending us user stories, and amazing testimonials, your stories have not only impacted everyone here at Alma, but show how deeply you care about the success of your students.

Because of your critical feedback and requests to better serve your learning community’s unique needs, this year Alma has been able to create and rollout programs like:

Navigator, to give administrators a better onboarding experience and more control over workflows across their schools

App Center, to make sure your school or district is able to seamlessly integrate mission-critical 3rd party applications …

And Alma’s Spanish parent and student portal, for more accessible communication with your students and their families, increasing family engagement and promoting equitable educational practices.

Above all, we are incredibly grateful for your tenacity, creativity, care, intentionality, and commitment to the students and families you serve.

We can’t think of anything more worthy of celebration. So here’s to you!

From all of us at Alma, may you enjoy this season of gratitude, celebration, and collaboration not just in this last month of 2021 but into 2022, and beyond.

Alma will be with you every step of the way. Cheers!

Andrew Herman

Co-founder + Chief Executive Officer

Mike Oliver

Co-Founder + Head of Product

Elizabeth Long

Co-Founder + Vice President of Services